Frequently Asked Questions
Are Eulah products suitable for all skin types?
Are Eulah products suitable for all skin types?
Yes. Our gentle, dermatologically tested formulas are suitable for all skin types, including sensitive skin. As everyone's skin is unique, we recommend carrying out a patch test before first use.
Are Eulah products vegan and cruelty-free?
Are Eulah products vegan and cruelty-free?
Absolutely. All Eulah products are vegan-friendly and cruelty-free. We never test on animals or ask others to do so on our behalf.
How do I remove the tempered hygiene seal on the Reset Roller and Body Boost?
How do I remove the tempered hygiene seal on the Reset Roller and Body Boost?
Why is our Carve Butter blue?
Why is our Carve Butter blue?
Our signature blue colour comes naturally from Spirulina Extract, a nutrient-rich algae packed with antioxidants. It's one of the hero ingredients in Carve Butter, chosen to help nourish and revitalise the skin while giving the balm its distinctive colour.
How do I clean the metal cooling applicators?
How do I clean the metal cooling applicators?
Simply wipe the metal applicator with a clean, damp cloth after each use and dry thoroughly before replacing the cap. Avoid using harsh cleaning products or immersing the applicator in water.
Can I reuse the Eye Cushion Hydrogel Patches?
Can I reuse the Eye Cushion Hydrogel Patches?
No. Our Eye Cushion Patches are designed for single use only. After 10–20 minutes, remove and dispose of the patches, then gently pat any remaining serum into the skin.
Where do you deliver?
Where do you deliver?
We currently deliver throughout the UK, including Northern Ireland and the Isle of Man. We're working on offering international shipping in the future.
How much does delivery cost?
How much does delivery cost?
- FREE on orders over £35 (England, Wales & Mainland Scotland)
- £5.99 on orders under £35 (England, Wales & Mainland Scotland)
- £14.00 for Northern Ireland and the Isle of Man
When will my order be dispatched?
When will my order be dispatched?
Orders are processed Monday to Friday (excluding Bank holidays) and are typically dispatched within 3-4 working day.
How long will my order take to arrive?
How long will my order take to arrive?
Orders are usually delivered within 3–4 working days after your order has been accepted. Orders are processed Monday to Friday, excluding UK Bank Holidays.
Can I track my order?
Can I track my order?
Yes. All orders are sent using a tracked delivery service, so you'll receive tracking information once your order has been dispatched.
Can I change or cancel my order?
Can I change or cancel my order?
As we process orders quickly, we're unable to amend or cancel orders once they've been placed. Please double-check your order before completing your purchase.
What’s your return policy?
What’s your return policy?
Please click here to view our Delivery & Returns policy.
Do you offer exchanges?
Do you offer exchanges?
Due to hygiene reasons, we cannot offer refunds or exchanges on skincare products unless they are faulty, damaged or incorrect. Please visit our Delivery & Returns page for full details.
How can I contact Customer Service?
How can I contact Customer Service?
We're always happy to help! Get in touch through our contact form here.
